Help center

Frequently asked questions

Answers about our kits, orders, and gifting. Can’t find what you need? We’re one message away.

Getting started

What is sticker by number?

Sticker by number is a relaxing craft activity where you place small vinyl stickers onto a numbered grid to build a complete image. It's similar to paint-by-number or diamond painting, but uses premium repositionable stickers instead of paint or gems. Every Pixyls kit includes a numbered canvas, sticker sheets, a precision applicator tool, and instructions. The finished piece is displayable art you can frame or gift.

How long does a kit take to complete?

It depends on the size. Small canvases typically take 3 to 5 hours, medium canvases take 6 to 10 hours, and large canvases can take 15 to 25+ hours. Most people work on them over multiple sessions.

What if I mess up some stickers?

Every kit includes at least 10% more stickers than required to complete the kit.

Are the stickers repositionable?

Yes. Pixyls stickers are made from premium vinyl and can be repositioned if you place one in the wrong spot. They're forgiving and beginner-friendly.

Is there a tool included in the kit?

Applicators are not included in the kit, but are available on our website.

We offer a standard precision applicator and a fine-point precision applicator.

The fine-point precision applicator is lighter and easier to use over longer periods of pixyling!

We do not include applicators in the kits so repeat customers do not need to pay the premium on every new kit!

How big are the stickers?

Pixyls stickers are about the size of a diamond painting drill.

Vexyls stickers can range in sizes. Our most challenging kits can have stickers as small as 2mm.

What ages are Pixyls kits suitable for?

Standard Pixyls and Vexyls kits are designed for teens and adults (ages 12+). The Bixyls line is specifically designed for kids ages 6 and up, with extra-large stickers that are easy for small hands.

What is the difference between Pixyls, Vexyls, and Bixyls?

Pixyls is the original brand with small, detailed pixel art stickers. Vexyls uses larger, illustration-style stickers with smoother vector art designs, great for beginners. Bixyls is the kids' line with extra-large stickers for ages 6+. All three brands use the same sticker-by-number concept.

Orders & shipping

Do you ship to me?

We ship across the USA from our warehouse in Raleigh, North Carolina.

Visit pixys.ca to shop in Canada/UK. Visit pixylverse.com to shop in Europe and Asia.

We offer free shipping on orders over $75. Orders under this threshold have a $7 shipping cost.

Please allow 1-3 business days to process prior to shipping.

Once shipped, delivery is within 3-7 business days.

Do you offer free shipping?

Yes, free shipping on orders over $75 USD in the United States. Orders under $75 have a flat-rate shipping fee.

What if my kit is missing stickers or has a defect?

Contact support@pixyls.ca with your order number and a photo of the issue. We'll send replacement stickers or a new kit at no cost.

Returns & refunds

What is your return policy?

We do not accept returns.

Please inspect your products upon receipt and notify us within 30 days of delivery if there are any issues with your product so that we can make it right.

Please contact support@pixyls-us.com and we will be more than happy to help you out.

Pixymail

How does the subscription work?

This subscription acts as a pre-order for the following month as long as you subscribe before the 5th of the month.

Subscribe by the 4th of the month to receive the following month’s Pixymail.

For example:

Subscribe January 1st - 4th, you get February’s Pixymail

Subscribe January 5th - 31st, you get March’s Pixymail.

Once you subscribe, your next payment will automatically go through on the 1st of the following month.

For example, if you subscribe on the 28th of January, you will get March’s Pixymail and your next auto transaction will be on March 1st for April’s Pixymail.

If you’ve missed this month’s cutoff, there’s no rush: anyone who subscribes between the 5th of one month and the 4th of the next gets the same Pixymail. For example, subscribing on January 5th or on February 4th both get you March’s Pixymail.

Can I choose what I receive?

The surprise is part of the fun! Each Pixyls fun kit contains 1 unique product. Requests for specific products will not be honored. If you want to ensure you don’t miss out on any of our subscription products, we recommend subscribing to our Pixymail Ultimate Kit.

Can I order other products at the same time?

Yes, you can add the subscription to any new order. However your subscription kits will ship separately.

Can I track my subscription?

We use lettermail in order to keep costs low for customers, so there is no tracking offered on the monthly subscription.

When will my kit ship?

Kits will be shipped by the 15th of every month.

When will I receive my first kit?

If you subscribe before the 5th of the month, you will receive your first kit the following calendar month. If you subscribe after the 5th, you will receive your first kit 2 calendar months later.

For example:

Subscribe by January 4th, to receive the February kit

Subscribe January 5th - Feb 4th, receive the March kit.

I haven’t received my subscription, what do I do?

Shipping times will vary depending on where you live, however if your kit has not arrived by the 10th of the following month please contact us.

Can I gift a Pixymail subscription to someone else?

Yes! Simply use their name and shipping address at checkout, and they will receive the monthly surprises.

It arrived damaged, what do I do?

If your item arrives damaged, please notify us at support@pixyls-us.com.

Why two charges before my first kit?

Your first subscription payment is manually processed on the day you subscribed. Depending on when you subscribe, your second kit payment may process before your first kit has shipped. You are not being double charged. For example if you subscribe on January 2nd your first payment is for your February kit which will ship by February 15th. On February 1st, you will see an automated charge which will be for your March kit.

When does my subscription renew?

Payments will be deducted on the 1st of each month for the next month’s kit. For example, on March 1st, you will be charged for your April kit.

Refunds or exchanges?

Subscriptions are not eligible for refund or exchange. If there was an issue with your order, please contact our team at support@pixyls-us.com.

How do I update my address?

Members can update their information on the Manage my Subscription page or by reaching out to our team at support@pixyls-us.com. Please note that changes should be made before the 4th of the month. Changes made after billing will apply to the next subscription cycle.

Can I switch plans?

Yes, you can change your subscription by logging into your Pixyls account or by contacting our team at support@pixyls-us.com. Changes will go into effect for the next unbilled subscription cycle.

Can I skip a month?

Yes, you can pause and restart your subscription as needed on the Manage my Subscription page or by emailing us at support@pixyls-us.com. Please note that a pause needs to be submitted by the last day of the month.

How can I cancel my subscription?

You can cancel your subscription on the Manage my Subscription page or by emailing us at support@pixyls-us.com. Cancellations must be received by the last day of the month.

Gifting

Do you sell gift cards?

Yes, digital gift cards are available in various amounts.

Are Pixyls kits good gifts?

Yes! Sticker by number kits are one of the most popular craft gifts for teens and adults. They're relaxing, screen-free, and the finished piece is displayable art. We also carry gift cards if you're unsure which design to pick.

What's a good gift for someone who has never tried sticker by number?

Start with a Vexyls kit (larger stickers, easier designs) or a small Pixyls canvas.

What's a good gift for a kid?

The Bixyls line is designed for kids ages 6+. It features extra-large stickers that are easy for small hands and bold, fun designs like dinosaurs, animals, and space themes.

About Pixyls

Are your designs AI-generated?

No. 100% of our artwork is created by real human artists. We collaborate with independent artists worldwide. Every design credits the original artist.

Do you collaborate with artists?

Yes! We work with independent artists worldwide. Each collaboration credits the original artist and brings their unique style to the sticker-by-number format. Featured artists include Teresa Johnston, Anna Deegan, Bee Creates, Judit Zengővári, and Freya Moore.

Do you have licensed products?

Yes. We carry an official licensed Stardew Valley pixel art collection (sticker sheets, desk friends, keychains) and a licensed SmileyWorld sticker-by-number canvas collaboration.

Where is Pixyls based?

Pixyls was founded in Toronto, Canada by Rachel Curwen. We ship from fulfillment centers in both Canada and the United States.

How can I contact customer service?

Email us at support@pixyls.ca. We typically respond within 24 to 48 hours on business days.

Didn’t find your answer? Send us a message through our Contact page or email support@pixyls.ca.